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Fulfill Back Office Functions Through Business Process Outsourcing

Improve business performance by outsourcing your key business functions with The Functionary. We offer a comprehensive selection of outsourced back office functions including non-voice outsourced finance, accounting, administration and knowledge process outsourcing (KPO) solutions.

Back office

Our host of back office functions are run by specialists with the skillsets, experience and qualifications to match our clients’ unique business requirements. We provide an extensive selection of back office functions, from accounting and bookkeeping services to e-mail and website support, data entry, processing and other administrative tasks.

  • Data cleansing
  • Data entry
  • HR admin and payroll
  • Payment processing and tracking

KPO

We specialize in providing flexible knowledge process outsourcing solutions including financial services, legal process outsourcing and medical KPO.

  • Accounting and bookkeeping
  • Legal and medical transcription
  • Research and information-gathering

Customer retention

We help our clients turn customers into brand advocates through our customer retention services. Using the right CRM techniques and tools, we improve response rates, increase order values and develop loyalty programs that maximize client revenue and profit. We build relationships with existing customers, measure causes of dissatisfaction and implement steps to prevent these causes.

  • Collections
  • Retention and 'win back' campaigns
  • Sales verification and quality assurance