Live Help Desk Support:
24×7 Support Helpdesk Services Any Time You Need Us
The Functionary is one of the industry’s premier helpdesk solutions, we deliver expert North American based support with an 85% first call resolution rate.
Our Helpdesk is designed to deliver a premium helpdesk experience at a price to meet your budget. We understand that every end-users has unique software applications that they use to run their businesses. We also realize that some end-users can be very vocal and demanding.
We have a track record of success working with all types of end-users . We pride ourselves on being able to understand their needs. We have experienced engineers that answer the phone promptly and fix the problem on the first call the vast majority of the time. We provide support for multivendor client systems and installation, moves, changes, deskside support & software support. We also provide permission-based remote control of PCs with ability to regain control of the PC at any time. The Functionary handles calls from thousands of end-users daily.
North American based support with an 85% first call resolution rate.
We have developed an extensive knowledge base that allows us to quickly identify and deliver fixes for a wide variety of issues. Our staff receives ongoing training and is active in pursuing continued professional development to stay abreast of the latest technical issues and resolution strategies. This creates a level of expertise that exceeds many large corporate helpdesks.
The Smart Environment
The IoT landscape is changing – evolving from a singular focused location such as a Smart Home to one that integrates and connects thousands of devices and objects at multiple locations for different services known as a ‘Smart Environment’.
The Functionary IoT services support the Smart Environment, from the Smart Home to the Smart Office, and from the Smart Store to the Smart Hotel – making “smart” simple. Our white-label IoT technical support services are designed to:
The Smart Home
Convenience-driven Smart Home devices are increasingly being connected with each other and made accessible through one central point – a Smart Phone, tablet, laptop, or game console. Door locks, televisions, thermostats, home monitors, cameras, lights, and other appliances can be controlled through one home automated system.
The Smart Office
Offices are quickly adopting and leveraging technology to more quickly unify operations and automate routines for better collaboration, increased productivity, energy efficiency, and improved employee morale. Web-enabled Smart Building features such as optimized HVAC systems, building security, and office network infrastructure frees up employee time to do real work – that technology cannot do.
The Smart Hotel
Hotels are becoming more tech savvy and connected – allowing guests to completely manage their stays from check-in to check-out. Whether adjusting motorized blinds, setting Smart Thermostats, or playing sound machines, individuals will be able to customize their rooms with Smart Home-like scenes, all controlled from their phones.
The Smart Store
Today’s Smart Stores and the shopping experiences they deliver are being changed by technology – enabling a more effective delivery of consumers’ desired shopping experiences and being done more efficiently. With the use of Smart Shelves, Smart Carts, and Smart Cards, stores have adopted smart technologies to not only enhance productivity and inventory management but also offer customers personalization and cater to individual consumer preferences.