Get Help Desk Support Services for Your Company

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IoT Help Desk

The IoT landscape is changing – evolving from a singular focused location such as a Smart Home to one that integrates and connects thousands of devices and objects at multiple locations for different services known as a ‘Smart Environment’.

The Functionary IoT services support the Smart Environment, from the Smart Home to the Smart Office, and from the Smart Store to the Smart Hotel – making “smart” simple. Our white-label IoT technical support services are designed to:

  • Introduce new revenue streams
  • Mitigate support costs
  • Drive customer adoption & loyalty
  • Enhance end-user experiences

We agree not all problems can be solved by voice alone so now we offer the ability for video chat. Chat with one of our experts who can see what you are working on and guide you on completing your task in no time.

Live Help Desk Support:

24×7 Support Helpdesk Services Any Time You Need Us

The Functionary is one of the industry’s premier helpdesk solutions, we deliver expert North American based support with an 85% first call resolution rate.

Our Helpdesk is designed to deliver a premium helpdesk experience at a price to meet your budget. We understand that every end-users has unique software applications that they use to run their businesses. We also realize that some end-users can be very vocal and demanding.

We have a track record of success working with all types of end-users . We pride ourselves on being able to understand their needs. We have experienced engineers that answer the phone promptly and fix the problem on the first call the vast majority of the time. We provide support for multivendor client systems and installation, moves, changes, deskside support & software support. We also provide permission-based remote control of PCs with ability to regain control of the PC at any time. The Functionary handles calls from thousands of end-users daily.

North American based support with an 85% first call resolution rate.

We have developed an extensive knowledge base that allows us to quickly identify and deliver fixes for a wide variety of issues. Our staff receives ongoing training and is active in pursuing continued professional development to stay abreast of the latest technical issues and resolution strategies. This creates a level of expertise that exceeds many large corporate helpdesks.

IoT Help Desk (Overview)

We offer an array of support service options to suit your IoT needs, delivered by a team of highly technical experts with the most relevant certifications including CNE, MCP, and Alarm.com.

From choosing devices to integrating them, and fixing issues when they arrive, we make ‘Smart’ simple.

We offer White Label, Co-branded, and consumer options for customer needs.

  • White Label – Companies that want to offer their own branded support, they might have their own products today and want to focus on manufacturing, marketing, and fulfillment. These companies partner with us because they understand we offer a high level of support.
  • Co-branded – Support powered by The Functionary, companies that may resell many products or various OEM’s. They ask us to help provide agnostic support to their clients in helping to support their pre of post purchase needs.
  • Consumer – Developed for individual consumers who are looking for everyday support of their technology needs.

The Smart Environment

The IoT landscape is changing – evolving from a singular focused location such as a Smart Home to one that integrates and connects thousands of devices and objects at multiple locations for different services known as a ‘Smart Environment’.

The Functionary IoT services support the Smart Environment, from the Smart Home to the Smart Office, and from the Smart Store to the Smart Hotel – making “smart” simple. Our white-label IoT technical support services are designed to:

  • Introduce new revenue streams
  • Mitigate support costs
  • Drive customer adoption & loyalty
  • Enhance end-user experiences

The Smart Home

Convenience-driven Smart Home devices are increasingly being connected with each other and made accessible through one central point – a Smart Phone, tablet, laptop, or game console. Door locks, televisions, thermostats, home monitors, cameras, lights, and other appliances can be controlled through one home automated system.

The Smart Office

Offices are quickly adopting and leveraging technology to more quickly unify operations and automate routines for better collaboration, increased productivity, energy efficiency, and improved employee morale. Web-enabled Smart Building features such as optimized HVAC systems, building security, and office network infrastructure frees up employee time to do real work – that technology cannot do.

The Smart Hotel

Hotels are becoming more tech savvy and connected – allowing guests to completely manage their stays from check-in to check-out. Whether adjusting motorized blinds, setting Smart Thermostats, or playing sound machines, individuals will be able to customize their rooms with Smart Home-like scenes, all controlled from their phones.

The Smart Store

Today’s Smart Stores and the shopping experiences they deliver are being changed by technology – enabling a more effective delivery of consumers’ desired shopping experiences and being done more efficiently. With the use of Smart Shelves, Smart Carts, and Smart Cards, stores have adopted smart technologies to not only enhance productivity and inventory management but also offer customers personalization and cater to individual consumer preferences.

Want to learn more? Contact US here.

IT Help Desk

Nothing unctions like The Functionary does 100% of the time.

24/7/365 Support for all of your needs.

We work with brand partners to deliver white-label support solutions to both consumer and business end users.

Our IT Help Desk services:

Improve Product Adoption

Increase Brand Loyalty & Customer Satisfaction

Enable new revenue streams

Mitigate call center costs

Scale to grow with your business

No program is too big and no question is too technical. We develop a support program based on your business objectives, and our team scales to meet the demands of your product’s growth. We even help you sell this add-on support when your customers call.

We’re an extension of your brand, serving as your customers’ trusted technology advisor.

Think you have support covered already?
Think again.