What outsourcing services does The Functionary provide?

The Functionary provides outsourced customer experience (CX), product and technical support, IT help desk, business operations and finance, managed staff augmentation, recruiting, and AI-enabled support services.

How is The Functionary different from traditional outsourcing companies?

The Functionary uses an embedded delivery model. Our teams work inside your existing systems, processes, and workflows rather than requiring you to follow a standard outsourcing model. We combine global talent, flexible staffing, structured quality assurance (QA), and AI tools to manage day-to-day operations while keeping you in control.

How quickly can The Functionary build or scale an outsourced team?

Some teams can be staffed in under three weeks, depending on the roles, training, and service requirements. We support everything from specialized roles to larger global teams, with the flexibility to add capacity, expand coverage, or adjust responsibilities as your business changes.

How does The Functionary use AI to improve outsourced operations?

The Functionary combines experienced teams with AI-assisted quality assurance, automation, and tools such as RightCX. These capabilities help agents find answers faster, automate routine work, review customer interactions, and identify service issues. We also help clients prepare their processes and knowledge bases for AI adoption while maintaining human oversight.

How does The Functionary manage data security and compliance?

The Functionary has completed SOC 1 and SOC 2 Type I and Type II audits, supporting controls for financial processes, security, and data protection. We work within client security requirements, with defined access controls, documented processes, quality monitoring, and operational oversight tailored to each engagement.

Nearshore & Offshore Outsourcing Solutions

Customers That Have Found the Right Fit with The Functionary

OUTSOURCING SOLUTIONS

Where We Fit in Your Operations

The Functionary has had phenomenal growth over the last few years and currently employs over 1,600 people in 20+ countries. Our teams build customized support around the messy, multi-step work that larger providers turn away, adapting to each client’s process instead of forcing them into ours.

Learn more about The Functionary

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Customer Experience

Multilingual customer care across voice, chat, email, and digital channels.

Product & Technical Support

Technical product support, onboarding, troubleshooting, and structured escalation.

IT Help Desk & MSP Support

White-label L1/L2 help desk, dispatch, after-hours, and specialized coverage.

Business Operations & Finance

Accounting, finance, claims, administrative, and back-office operations.

Managed Staff Augmentation

Talent sourcing, payroll, management, and performance reporting.

Data Operations & AI Readiness

Clean, structure, document, and QA the data and workflows AI depends on.

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About Us

Why We’re the Outsourcing Partner You Always Wanted but Could Never Find

The market had a gap between rigid, low-cost outsourcing and expensive, high-touch consulting or internal hiring. The Functionary was built for the work that does not fit neatly into a standard delivery model but still needs to be run cost-effectively, with real accountability.

Built for complex, multi-step work that larger providers turn away.

Teams that work inside your systems, processes, and workflows.

Flexible terms with clear accountability for results.

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OUR VALUE

Respond to Market Changes, Adopt AI, Lower Costs, and Scale Your Business

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Learn More About Why The Functionary Is Different

RIGHTCX AI-ASSISTED OPERATIONS

AI Built for the Operations Others Overlook

We built RightCX because smaller and niche support operations need access to the same AI gains as larger teams, without the cost and complexity of many off-the-shelf platforms. Built for outsourced operations, RightCX combines AI efficiency with people where they matter, giving clients a practical way to add automation without losing the human support their customers still need.

: One AI-Assisted Customer Experience Suite. Three Connected Modules.

One AI-Assisted Customer Experience Suite. Three Connected Modules.

Live Agent Assist

Real-Time Agent Support

RightCX listens and finds the information your agents need to guide the conversation and help the customer.

Automated QA

Score 100% of Interactions

Get visibility across your operation and see where
you’re doing well and where you can improve.

AI Agent

Automate What Makes Sense

A ready-to-deploy CX platform for SMB and mid-market teams that combines conversational Q&A, workflow automation, and human oversight.

Explore RightCX

GLOBAL OPERATIONS SUPPORT

Nearshore and Offshore Locations

“The Functionary has proven to be an outstanding partner, continuously adapting to the ever-growing needs of our developer marketplace. Their dedicated team created a tailored training program specifically for our needs, enabling us to foster exceptional talent as we continue to expand our AI capabilities to digitally transform our customers’ businesses.”

Piper Tucker

Developer Relations Manager, Thoughtful Automation

“The Functionary has been the perfect match of customer service, technical strength, and flexibility the ENTOUCH team needs to keep up with our rapid growth.”

John Bailey

SVP, Operations, ENTOUCH

“With COVID-19 we were in a position to help the public but did not have a way to scale the business. The Functionary helped us build software in less than 30 days that let us serve millions of people in need. They were fast, agile, and a true partner in every sense of the word, ensuring our business was scaling up and down throughout the various surges. When we later needed people to help with customer support, they were able to support us with that part of our business as well. The Functionary is truly the best partner you can have for serving your customers.”

Andre Johnson

Chief Administrative Officer, geneIQ

“The Functionary is a game-changer for contact centers and technology-driven operations.”

RD Patel

Chief Financial Officer, New Leaf

“We have been very pleased with our relationship with The Functionary and their ability to find highly qualified software developers for our teams, as well as supporting their professional development within our organization.”

Tommy Glenn

CEO, Essential Lending