The Functionary - Your Outsourced Customer Care Team & More

WELCOME TO

Your new customer support team.

When your customers call your business for support, they expect fast service, accurate answers, and timely solutions. We exceed these expectations. Every interaction matters to us.

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Our Services

Our team has a stellar past performance in working with all types of customers. We take pride in our 85% first call resolution rate and our ability not just to address problems but to build relationships. Apart from improving customer experience, we derive loyalty by enhancing the total experience of end-users.

24/7/365 Customer Support Call Center

Your customers don’t need to wait for answers. We can provide 24/7/365 services so you can sleep easier each and every night.

Staff Augmentation

Whether you need Engineering, Solution Architects, WordPress, Magento, e-commerce, Salesforce, or Shopify resources, we’ve got you covered.

Q/A Testing

From entry to level 3 QA testers, we ensure your product is fully tested and ready for production.

Shared Professional Services

Just need a portion of an employee’s time? We have many options for professional services from a Contract Analyst to a Translation Specialist.

Job Placement

Looking for staff in your US based office? We can help you find just the right person. We also only charge a fraction of what US staffing agencies will charge you.

Procurement Services

Need some help managing the buying process of IT or Office equipment? We can help with that and even manage the entire process from procurement to delivery!

What Sets Us Apart

You can rely on us to work hard for your business. Our goal is to help you generate revenue while delighting your customers every step of the way. We also make sure you get to market quickly, and we help you scale your business as it grows.

The Functionary provides customized services that support and grow your business. We also aim to generate recurring revenue for your company. We do this with services that expand your portfolio and encourage your company’s growth.

Yes, this really is our office!