A leader in business support services

Who We Are

The Functionary is a leading provider of business process support services to consumers, small business, mid market, and enterprise customers.

The Functionary partners with retailers, OEMs and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices and Cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.

The Functionary Difference

Technology

  • Our patented software platform enables us to identify and resolve your customers’ problems fast – providing unmatched customer service levels that will differentiate you in the market.

Experience

  • Our Management team has a wealth of experience in helping customers deliver industry leading support. We have been innovating the delivery of support by continuously improving and enhancing the quality of our systems and processes – delivering the finest experience for our partners and their customers.

Scalability

  • Our systems and processes are built to handle steady growth as well as unexpected call spikes to provide consistent coverage and maintain high customer satisfaction scores. The longevity of our partner relationships are a testimony to our ability to grow without sacrificing quality of service.

Integration

  • For improved customer service delivery, our systems can integrate into your CRM and share customer information – freeing your customers from repetitious inquiries.

Customized Support

  • We take time to learn your business and tailor a services program that supports your objectives. We’ll work with you to grow your business, create a services roadmap and provide guidance along the way.

Customer Savvy

  • We understand that a support call is not about a transaction, it’s about a relationship. Unlike call centers, we do not operate off of predefined scripts, but work with a customer at whatever level they need.

Focus

  • Unlike others who provide support services as a side business, this is all we do. We are 100% dedicated to and focused on providing the best support services available anywhere. Period.

Compliance

  • Our staff operates from our PCI and HIPAA certified facilities ensuring key compliance.