About Us

We’re in the business of implementing solutions that provide measurable value. We help companies generate more revenue, delight their customers, and scale their teams and business operations. Businesses that work with us can rapidly achieve their goals because we provide the strategies and resources to overcome challenges and seize opportunities.

The Functionary

Difference

Compliance

Our staff operates from our PCI and HIPAA certified facilities ensuring key compliance. We are level 4 PCI compliant and will sign the appropriate BAA documentation for your HIPAA requirements.

People

What makes us a leading business solutions provider? Dedication to our people. We make sure all our employees have the training, tools, and latest technology that allows them to work from anywhere and deliver top-notch service to our clients.

Experience

Our management team provides a wealth of experience helping customers deliver stellar support. We’re continually innovating how we provide support by enhancing our systems and processes. With the superior experience we deliver to our partners and customers, you can be confident your brand is well-represented by our people and services.

Scalability

Our systems and processes are built to handle steady growth as well as unexpected call spikes. We know how important it is to provide consistent coverage and maintain industry-leading 96% customer satisfaction scores. The longevity of our partner relationships are a testimony to our ability to grow without sacrificing quality of service.

Integration

For improved customer service delivery, our systems can integrate into your CRM and share customer information – freeing your customers from repetitive inquiries. We will work with your already existing software to support your business.

Customer Savvy

We understand that a support call is not about a transaction, it’s about a relationship. Unlike call centers, we do not operate from predefined scripts. Instead, we work with you to get the results you are looking for.