WHO WE ARE

Why Us?

The Functionary is a leading provider of business process support services to consumers, small business, mid market, and enterprise customers.

The Functionary partners with retailers, OEMs and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices and Cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.

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The Functionary

Difference

Security
Compliance
Our staff operates from our PCI and HIPAA certified facilities ensuring key compliance. We are level 4 PCI compliant. We will sign the appropriate BAA documentation for your HIPAA requirements.
People
Our success comes from dedication to our people. We believe in putting people first and technology second. (add more here… Our team is equipped with the latest technology they need to support your customers, including laptops and voice over IP phone systems, allowing them to work from home.)
Our People
Experience
Experience
Our management team provides a wealth of experience helping customers deliver industry-leading support. We’ve innovated the delivery of support by continuously improving and enhancing the quality of our systems and processes. We deliver the finest experience for our partners and their customers. We pride ourselves on delivering a top notch experience for your customers that reflects your brand.
Scalability
Our systems and processes are built to handle steady growth as well as unexpected call spikes. We know how important it is to provide consistent coverage and maintain industry-leading 96% customer satisfaction scores. The longevity of our partner relationships are a testimony to our ability to grow without sacrificing quality of service.
Scalability
Integrations
Integration
For improved customer service delivery, our systems can integrate into your CRM and share customer information – freeing your customers from repetitive inquiries. We will work with your already existing software to support your business.
Customer Savvy
We understand that a support call is not about a transaction, it’s about a relationship. Unlike call centers, we do not operate from predefined scripts. Instead, we work with you to get the results you are looking for.
Customer Savvy
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Ready To Learn More?

Learn about the services we offer!