Our Solutions

Improve business performance
through strategic outsourcing

Customer
Experience

Our highly skilled multilingual support agents are committed to providing fast, efficient, and accurate service across diverse industries such as technology, healthcare, and beauty. From call center services to customer care support, we offer a wide range of solutions to elevate your customer experience.

 

  • Customer Service
  • IT Help Desk
  • Product Support
  • Field Dispatch
  • Sales Support
  • AI & Data Science

Software
Development
Solutions

Gain access to English-speaking developers skilled in all major programming languages. We ensure the perfect fit for your company through meticulous matching based on technical expertise and soft skills. With a dedicated tech team, tailored strategy and innovative tools, you can complete projects more efficiently, achieve your goals faster, and optimize your profitability.

 

  • Staff Augmentation
  • Distributed Teams

Business 
Operations
& Consulting

Achieve scalable growth and cost control through our tailored outsourcing solutions. Whether it’s accounting, finance, procurement services, sales and marketing strategy, or strategic consulting, we offer the flexibility to optimize your operations. By leveraging our resources and accessing the exact skill set your team requires, we can help you reduce costs by up to 70%.

 

  • Back-office Support
  • Accounting & Finance Teams
  • Procurement Services
  • Sales & Marketing Strategy
  • Strategic Consulting

Why Choose Us?

We deliver customized solutions by finding the right talent, enabling maximum efficiency and ensuring strategic alignment with your business.

Speed to hire / Scalability

Vetted world-class talent

Language & cultural affinity

Customized business solutions

Training & Professional Development programs

Expertise on client industries

At The Functionary, we understand that success goes beyond recruitment

It’s about engaging and retaining the right talent. We are committed to sustainable growth as we prioritize our staff’s well-being and professional development, fostering long-term commitment.

Our Industry Expertise

Financial Services

Our experience covers a range of services, including credit counseling and debt management. We combine world-class talent, both in support and in tech roles, with the highest standards of compliance, to provide optimal solutions according to your needs.

Facility Management

We help you streamline your operations while delivering exceptional customer support. By leveraging our highly trained staff, well-crafted processes, and cutting-edge technological tools, we ensure an efficient experience for your team and customers.

Information Technology

We adapt to the ever-evolving needs of the industry. From highly specialized developers to top-trained customer support staff, we help you build the team you need in order to optimize and drive the growth of your business

Retail & ECommerce

We offer a seamless brand extension for all of your customer experience needs. Whether it's experienced Salesforce developers or highly trained customer service agents, we combine carefully selected talent with customized training programs to help you enhance the efficiency and profitability of your business.

Healthcare

Our extensive experience in the sector, combined with our HIPAA certification, allows us to easily understand and respond to your needs with regards to providing exceptional technical support and customer service, as well as finding top tech talent to help you with your web and mobile app development.

Travel & Hospitality

We help you delight your customers with 24/7 multilingual customer service thanks to highly skilled agents who deliver fast service, accurate answers, and timely solutions to inquiries across all stages of their travel experience, while offering the best digital platforms thanks to your dedicated tech team.

Our Process

Interested in working with us? Get started with these steps:

Discovery process

We discuss your needs and provide information about our services.

Deep dive

We go into more detail on your requirements, including the relevant technical aspects.

Implementation workshop

We define the scope, timelines and terms in order to get started.

Talent selection

We find the ideal candidates to suit your specific needs.

Onboarding  process

We provide the new hires with all necessary information and training, if required.

Ready to scale your business

Get in touch today!

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