Customer Experience Services
A seamless brand extension
for all your customer care needs
Superior English
Quality
Multilingual
Support
96% customer
satisfaction score
PCI & HIPAA
compliance
24/7/365
Support
Speed to Market
Solutions
Customer Service
We provide multilingual support agents who deliver fast service, accurate answers, and timely solutions to customer inquiries while maintaining a 96% customer satisfaction score.
IT Help Desk
Whether you require a dedicated help desk team or on-demand agents, we have you covered. Our services include Level 1 and Level 2, as well as customized solutions tailored to perfectly fit your business needs.
Product Support
Our product support agents work as an extension of your existing team. Our fully trained team is equipped with a deep understanding of your products, allowing us to deliver the quality support your customers expect.
Field Service Dispatch
Our trained dispatchers serve as a link between your customers and field agents, providing round-the-clock customer service and efficiently dispatching skilled technicians to troubleshoot and resolve any IT issues that may arise.
Sales Support
Our sales support team will help you manage all sales-related tasks and responsibilities. With a profound understanding of your products or services, we provide comprehensive outbound and inbound sales support, ensuring a seamless operation for your company.
AI & Data Science
Our comprehensive AI platform allows you to elevate your customer experience through conversational applications that can be deployed across a number of channels, while facilitating advanced analytics to unlock business value.
Our People
Our dedicated talent is committed to understanding and addressing your unique requirements, ensuring optimal solutions that will drive your success.
Insights
Signs That You May Need to Outsource Customer Support
Discover the key indicators that you need a new, more strategic approach to meeting customer needs and keeping your business on track.
Top Challenges in Virtual and Phone Customer Service
Today’s customers expect first-call resolution and speedy support when they reach out to customer service. See how your company can meet those expectations.
Case Study: COVID Support for a State Agency
What does customer service at scale even look like? Find out how The Functionary delivered fast results for a client in this case study.