Chatbots vs. conversational AI: What’s the difference?

Apr 1, 2024

Learn how AI powers smooth, human-like conversations, remembers your chats for a seamless experience and gets smarter with every interaction.

When we talk about chatbots and conversational AI, it’s like comparing apples and a whole orchard! Conversational AI is like the big umbrella under which chatbots live. It’s super smart and can understand both what we say and what we type, making conversations feel more like we’re chatting with a human. 

Think of chatbots as one type of conversational AI. Some chatbots really know how to keep a conversation going, while others might need a bit more programming magic to get there.

Imagine this: Conversational AI includes all the cool tech that lets machines talk to us, whether it’s on a website, a mobile app, or social media. The best part? If a chatbot needs to pass the conversation to a real person, it can do so smoothly without making you repeat everything again. Plus, it remembers your chats, so every time you talk, it’s like continuing an old conversation, not starting a new one every time.

This seamless experience makes chatting more enjoyable, not just for our client’s customers but for customer support agents too.

How does conversational AI get so smart?

It’s all thanks to things like natural language processing and machine learning. These technologies help the AI understand human chat and come up with responses by pulling information from a knowledge base unique to each company. With every conversation, it gets better and better because it learns and adds new info to its knowledge base. It’s like conversational AI is always growing with every chat.

What about chatbots?

They’re considered a simpler version of conversational AI. They follow predetermined rules and respond based on specific keywords or phrases. Chatbots are great for handling routine tasks and frequently asked questions. However, they may struggle with more complex conversations that require understanding context and emotion.

Conversational AI, on the other hand, can handle these complex conversations and even adapt to the user’s tone and language. It can also make suggestions and recommendations based on previous interactions, creating a more personalized experience.


In summary, while chatbots are one type of conversational AI, conversational AI goes beyond just chatbots. It encompasses a range of technologies that allow machines to communicate with humans in natural language, making conversations feel more human-like and effortless.

As technology continues to advance, we can expect to see even more impressive capabilities from conversational AI in the future. So, let’s say goodbye to clunky chat experiences and embrace the power of conversational AI!

Ready to transform your customer experience with the cutting-edge capabilities of conversational AI? Don’t wait any longer to elevate your service to the next level. Reach out to us today to explore how our conversational AI solutions can personalize and streamline your customer interactions, making every conversation meaningful and efficient.

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