The holidays are a thrilling (and often stressful) time for businesses. Between booming sales and the pressure to...
CX During Peak Season: How Outsourcing Can Help Your Business Over the Holidays
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Customer Support
Customer Experience: A deep dive into Key Metrics and KPIs
Creating a seamless and gratifying customer experience lies at the core of every successful business strategy. In an...
Nearshore vs Offshore Outsourcing for Customer Support: Which is Best?
In today's globalized economy, outsourcing has become a strategic move for many companies aiming to improve efficiency...
Understanding Customer Feelings: The Human Touch Behind the Numbers
Here’s how we get to the heart of customer experience, by looking beyond the numbers. At the heart of every business...
Chatbots vs. conversational AI: What’s the difference?
Learn how AI powers smooth, human-like conversations, remembers your chats for a seamless experience and gets smarter...
Meeting Customer Support Expectations: 5 Effective Strategies
Keep your customers happy and loyal by consistently meeting their support expectations. Learn how to personalize...
Top Challenges in Virtual and Phone Customer Service
Today’s customers expect first-call resolution and speedy support when they reach out to customer service. See how...
Case Study: COVID Support for a State Agency
What does customer service at scale even look like? Find out how The Functionary delivered fast results for a client...
Signs That You May Need to Outsource Customer Support
Discover the key indicators that you need a new, more strategic approach to meeting customer needs and keeping your...