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CX During Peak Season: How Outsourcing Can Help Your Business Over the Holidays

CX During Peak Season: How Outsourcing Can Help Your Business Over the Holidays

by Marketing The Functionary | Dec 3, 2024 | Customer Support

The holidays are a thrilling (and often stressful) time for businesses. Between booming sales and the pressure to provide excellent customer service, the peak season can be as challenging as it is profitable. For e-commerce managers, customer service teams, and...
Customer Experience: A deep dive into Key Metrics and KPIs

Customer Experience: A deep dive into Key Metrics and KPIs

by Marketing The Functionary | Sep 16, 2024 | Customer Support

Creating a seamless and gratifying customer experience lies at the core of every successful business strategy. In an era where consumers are not just buyers but brand advocates, understanding and measuring the various touchpoints of interaction with your product or...
Nearshore vs Offshore Outsourcing for Customer Support: Which is Best?

Nearshore vs Offshore Outsourcing for Customer Support: Which is Best?

by Marketing The Functionary | Aug 1, 2024 | Customer Support

In today’s globalized economy, outsourcing has become a strategic move for many companies aiming to improve efficiency and focus on core activities. Two popular options for outsourcing customer support are nearshore and offshore. Choosing the right strategy can...
Understanding Customer Feelings: The Human Touch Behind the Numbers

Understanding Customer Feelings: The Human Touch Behind the Numbers

by Marketing The Functionary | Apr 29, 2024 | Customer Support

Here’s how we get to the heart of customer experience, by looking beyond the numbers. At the heart of every business interaction, there’s a human experience. It’s not just about graphs or percentages; it’s about understanding how people feel when they engage...
Chatbots vs. conversational AI: What’s the difference?

Chatbots vs. conversational AI: What’s the difference?

by Marketing The Functionary | Apr 1, 2024 | Customer Support

Learn how AI powers smooth, human-like conversations, remembers your chats for a seamless experience and gets smarter with every interaction. When we talk about chatbots and conversational AI, it’s like comparing apples and a whole orchard! Conversational...
Meeting Customer Support Expectations: 5 Effective Strategies

Meeting Customer Support Expectations: 5 Effective Strategies

by Marketing The Functionary | Mar 26, 2024 | Customer Support

Keep your customers happy and loyal by consistently meeting their support expectations. Learn how to personalize interactions, invest in training and development, and implement multi-channel support. Meeting customer support expectations is a make-or-break factor for...
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Recent Posts

  • 5 reasons why you should consider to outsourcing your App Development
  • Why Outsource IT and Software Development in 2025
  • CX During Peak Season: How Outsourcing Can Help Your Business Over the Holidays
  • Customer Experience: A deep dive into Key Metrics and KPIs
  • Nearshore vs Offshore Outsourcing for Customer Support: Which is Best?

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  1. Nearshoring: what is it and what are the benefits? - The Functionary on Pros of Outsourcing IT Support for Startup Owners and Small Businesses

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