Creating a seamless and gratifying customer experience lies at the core of every successful business strategy. In an...
Customer Experience: A deep dive into Key Metrics and KPIs
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The Functionary Blog
Nearshore vs Offshore Outsourcing for Customer Support: Which is Best?
In today's globalized economy, outsourcing has become a strategic move for many companies aiming to improve efficiency...
What is Nearshore “Distributed Teams” in Software Development?
In today's global market, companies are always looking for ways to increase efficiency, reduce costs, and access top...
Nearshoring: what is it and what are the benefits?
Global business dynamics are constantly evolving, and with it, the strategies for growth and efficiency. In the quest...
5 Key Benefits of Staff Augmentation in IT
Discover the 5 key benefits of staff augmentation in IT, from flexibility and specialized skills to cost-effectiveness...
Is Staff Augmentation the Same as Outsourcing?
Nearshore staff augmentation provides specialized workers to supplement your in-house efforts. Find out why it’s...
Nearshore IT: Distributed Teams in Software Development
In the rapidly evolving tech landscape, agility and flexibility are more than just buzzwords—they are indispensable...
Understanding Customer Feelings: The Human Touch Behind the Numbers
Here’s how we get to the heart of customer experience, by looking beyond the numbers. At the heart of every business...
Cost Reduction Strategies: How Business Operations Consulting Can Drive Efficiency
For entrepreneurs looking to cut costs while maintaining quality, business operations consulting stands as a steadfast...
What Is Business Process Improvement & What Are Some Examples?
Business process improvement and dynamic work designs identify problems impacting your productivity and efficacy and...
5 Reasons Your Business Needs Nearshore Staff Augmentation
A growing business needs affordable customer service agents to keep customers happy. See how nearshore outsourcing can...
Chatbots vs. conversational AI: What’s the difference?
Learn how AI powers smooth, human-like conversations, remembers your chats for a seamless experience and gets smarter...
Pros of Outsourcing IT Support for Startup Owners and Small Businesses
Discover how outsourcing IT support can offer significant advantages, from cost savings and specialist expertise to...
Meeting Customer Support Expectations: 5 Effective Strategies
Keep your customers happy and loyal by consistently meeting their support expectations. Learn how to personalize...
Managing the Software Development Process with Nearshore Staff Augmentation
With more software dev teams using remote and augmented staff, it’s essential to understand how to integrate them into...
Team Enhancement through Nearshore Talent Augmentation
Nearshore talent augmentation is an affordable way to lighten your core team’s workload, reduce their likelihood of...
Benefits of Nearshore Outsourcing for eCommerce
Exceptional customer service and support staff are vital to your eCommerce business’s success. Now there's a better...
What To Look for In a Nearshore Staff Augmentation Company
When it comes to finding the right firm to hire for your nearshore outsourcing needs, here are some essential...
How to Integrate Remote Developers into Your Team
By following some key steps, your business can maintain a strong culture and effective team while expanding your...
Top Challenges in Virtual and Phone Customer Service
Today’s customers expect first-call resolution and speedy support when they reach out to customer service. See how...
Nearshore IT Outsourcing: A Better Option for IT Services and Software Development
The key to cost savings and better results with your company’s IT services and software development is with nearshore...
The Difference Between Nearshore and Offshore Outsourcing
Offshore outsourcing can provide cost savings but comes with plenty of challenges while nearshore outsourcing delivers...
In-house vs. Outsourcing for Software Development
What is the tradeoff between in-house vs. outsourcing for software development? Is it better to outsource onshore or...
Case Study: COVID Support for a State Agency
What does customer service at scale even look like? Find out how The Functionary delivered fast results for a client...
Signs That You May Need to Outsource Customer Support
Discover the key indicators that you need a new, more strategic approach to meeting customer needs and keeping your...
Common Issues with Offshore Outsourcing
Traditional outsourcing comes with some concerns, but nearshore staff augmentation gives you the benefits of...