Gain real insights from industry leaders as we explore how to best combine people & technology to overcome the challenges of business growth, strategy, customer service, and much more.

Language & Cultural Barriers in Outsourcing


John Bailey

SVP Operations, ENTOUCH

Jose Mateo

Director of Customer Care, Baby Brezza

Sergio Zetino

Recruitment Leader, The Functionary

Sam Darwish

CEO, The Functionary

About this episode:

Our “Coffee with The Functionary” series aims to delve into the dynamic fusion of people and technology to solve challenges businesses face today. In this particular event, we explored some of the common concerns related to language and cultural barriers in outsourcing.

What you’ll gain:

  • Insights from industry leaders
  • Strategies to enhance customer service
  • Real-world examples
  • A fresh perspective on outsourcing with The Functionary

About The Functionary

Founded in 2017 in Texas, The Functionary has had phenomenal growth over the last few years and currently employs over 1,200 people in 19+ countries. Our clients range from SaaS companies and CX focused brands, to some of the largest technology companies in the world.