Originally published via EIN PRESSWIRE.
Recognition highlights The Functionary’s AI QA & Optimization work for midmarket companies and MSPs managing service complexity, and AI adoption.
The Functionary announced today that MES Computing, a brand of The Channel Company, has highlighted The Functionary on its 2026 MES Midmarket 100 list.
The annual MES Midmarket 100 recognizes technology vendors with deep knowledge of the unique IT needs of midmarket organizations. The Functionary was recognized for its work helping midmarket companies and managed service providers run IT and service operations inside existing client environments. The company’s MES submission spotlighted its AI QA & Optimization solution, designed to help service leaders improve visibility across tickets, workflows, escalation paths, and customer interactions.
“Midmarket companies do not have unlimited time, budget, or people to make AI work. The financial value of AI comes when it helps teams lower cost, improve consistency, and scale without adding unnecessary overhead. But that only happens when the operations underneath are ready. We help clients build the structure, QA, and workflow visibility needed so AI creates measurable value inside the work they are already running, said Sam Darwish, Founder and CEO of The Functionary.”
The offering addresses a practical midmarket challenge: many organizations are moving quickly on AI, but their workflows, documentation, and quality controls are not always ready to support automation at scale. AI QA & Optimization helps establish broader QA coverage, identify performance patterns, and create a controlled path for workflow improvement without disrupting day-to-day operations.
“At The Functionary, we do not look at AI as a replacement for people,” said David Hostetler, Vice President of Service Delivery at The Functionary. “We use AI to give teams better visibility, better coaching opportunities, and a clearer view of where customers are being served well or where the process needs attention. QA is what helps make sure AI-assisted workflows are improving the customer experience, not just doing work faster.”
To learn more about The Functionary’s AI QA & Optimization approach, read the latest blog: AI Needs QA Before It Reaches the Customer.