Newsroom
The Functionary Recognized on the 2026 MES Midmarket 100 List
Originally published via EIN PRESSWIRE. Recognition highlights The Functionary’s AI QA & Optimization work for midmarket companies and MSPs managing service complexity, and AI adoption. The Functionary announced today that MES Computing, a...
The Functionary Named to CRN Solution Provider 500 List for 2026
Originally published via EIN PRESSWIRE. Recognition reflects The Functionary’s continued growth supporting MSPs, global delivery expansion, and AI-assisted service operations. Today we announced that CRN®, a brand of The Channel Company, has...
Antonia Upegui of The Functionary Named to CRN’s 2026 Women of the Channel List
Originally published via EIN PRESSWIRE. The Functionary, a global provider of embedded operations and AI-enabled service delivery solutions, today announced that Antonia Upegui, Director of Sales, has been recognized on the prestigious 2026 Women...
The Functionary Achieves SOC 1 Type II as Global Operations Expand
Originally published via EIN PRESSWIRE. SOC 1 Type II validates controls over financial workflows as embedded delivery scales globally, building on SOC 2 Type II for security and data protection. The Functionary announced today the completion of...
The Functionary Named to CRN’s MSP 500 List For 2026
Originally published via EIN PRESSWIRE. Recognition reflects shifting economics and AI-driven transformation inside the MSP market The Functionary announced today that it has been named by CRN®, a brand of The ChannelCompany, to the Managed Service...
Operational Pressure on Customer Operations Drives Global Expansion at The Functionary
Originally published via PR Newswire. As companies struggle to staff in-office customer operations while adopting AI, demand is accelerating for governed nearshore delivery centers globally. Customer operations teams are facing mounting pressure....
NPS Performance Across Embedded Delivery Models (Infographic)
A snapshot of satisfaction data from customer experience and operations teams. A visual breakdown of NPS results across embedded delivery programs, showing how teams supported by AI perform across key customer experience and operational metrics.
NPS Data Shows Embedded, AI-Supported Delivery Matches In-House Performance Across Customer Experience and Operations
Originally published via PR Newswire. Survey results highlight operating model and AI-enabled discipline, not staffing location, as key drivers of service quality. As organizations scale customer experience, technical delivery, and business...
The Functionary Ranks Among America’s Fastest-Growing Companies on Inc. 5000 for the Third Year in a Row!
Originally published via PR Newswire. America's 5000 Fastest-Growing Private Companies Revealed: The Functionary Ranks No. 2183 on the 2025 Inc. 5000. With three-year sales growth of 197%. Inc. ranked The Functionary No. 2183 on its annual ranking...
The Functionary’s 98% Client Retention Earns Prestigious Bronze Stevie Award
Originally published via PR Newswire. Dallas-based The Functionary wins a Bronze Stevie Award for Fastest Growing Company, boasting 98% client retention and expanding globally with over 300 new hires in 2025, showcasing its innovative approach to...