What does customer service at scale even look like? Find out how The Functionary delivered fast results for a client in this case study. The Client When COVID-19 cases began to peak in the spring of 2020, a state agency needed a way to provide comprehensive assistance...
Discover the key indicators that you need a new, more strategic approach to meeting customer needs and keeping your business on track. Knowing if and when you need to outsource can be like throwing a dart in the dark. If you outsource too soon, you risk higher...
Traditional outsourcing comes with some concerns, but nearshore staff augmentation gives you the benefits of outsourcing without the headaches. So, you’d like to add to your workforce and are considering outsourcing, but you’ve heard horror stories about it. You’ve...
