Nearshore hiring has usually been associated with larger companies moving whole teams or business functions closer to the U.S. That is starting to change. Recent data from Nearshore Americas found that more than half of nearshore outsourcing placements in the first...
By the time we get called into a nearshore outsourcing engagement that isn’t going well, it’s usually a few months old and the client has stopped blaming the people. Recruiting went fine. What they can’t explain is why work that used to take two days now takes a week,...
ENTOUCH needed a support model that could keep pace as customer deployments moved from pilots to full-scale rollouts. The Functionary helped build an embedded support operation with flexible skills, stronger accountability, and operational performance tied to real service metrics.
AI can help service teams move faster, but QA is what helps make sure they are moving in the right direction. AI conversations are happening all around us. It’s like a hit song we hear everywhere, every day. One of the most compelling conversations we’ve been having...
How The Functionary used Right Hire to strengthen technical hiring without taking recruiters out of the process. When our recruiting team filled 24 specialized technical roles in 72 hours using Right Hire, an AI structured interview platform, I saw it not only as a...
AI is easy to buy or demo, but hard to run inside live operations. The Functionary’s advantage is not just building AI Assist, but pairing it with operators, process, QA, and client control.
What we are seeing across our client base in 2026 is not one isolated shift, but a combination of pressures that are forcing operators to rethink how they actually build and manage execution. Tariffs and broader economic uncertainty are tightening budgets at the same...
How embedded nearshore teams and quality assurance support consistent customer outcomes. “For us, having more than one call center isn’t optional it’s how we build operational resilience while meeting growing customer and business need.” Martin Cuellar, Sr. Director...
In April 2026, The Functionary expanded its global delivery model to include additional offshore operations in the Philippines and India. We’ve updated this guide to reflect how nearshore and offshore outsourcing can now work together as part of a broader global...
Outsourcing today doesn’t look like it did even a few years ago. Not because cost stopped mattering, but because the work did. AI, automation, and digital self-service have reduced a large share of routine, repeatable tasks. What remains is more complex, more...
Summary: Microsoft Ignite 2025 accelerated the move toward AI-powered support, but MSPs face several adoption hurdles. Mature processes, readiness for short-term operational lift, cost control, and client pacing all shape the success of MSP AI adoption. Stronger...
In today’s competitive digital landscape, businesses constantly seek cost-effective and efficient ways to bring their app ideas to life. Outsourcing app development has emerged as a game-changing solution for companies of all sizes. If you’re still wondering whether...