What does customer service at scale even look like? Find out how The Functionary delivered fast results for a client in this case study. The Client When COVID-19 cases began to peak in the spring of 2020, a state agency needed a way to provide comprehensive assistance...
Discover the key indicators that you need a new, more strategic approach to meeting customer needs and keeping your business on track. Knowing if and when you need to outsource can be like throwing a dart in the dark. If you outsource too soon, you risk higher...
