Today’s customers expect first-call resolution and speedy support when they reach out to customer service. See how your company can meet those expectations. Since the late 1960s, customers have called businesses to get help with their orders or accounts. Once...
What does customer service at scale even look like? Find out how The Functionary delivered fast results for a client in this case study. The Client When COVID-19 cases began to peak in the spring of 2020, a state agency needed a way to provide comprehensive assistance...
Discover the key indicators that you need a new, more strategic approach to meeting customer needs and keeping your business on track. Knowing if and when you need to outsource can be like throwing a dart in the dark. If you outsource too soon, you risk higher...
