Today’s customers expect first-call resolution and speedy support when they reach out to customer service. See how your company can meet those expectations. Since the late 1960s, customers have called businesses to get help with their orders or accounts. Once...
The key to cost savings and better results with your company’s IT services and software development is with nearshore IT. See the reasons why! As the global demand for software development and virtual services continues to rise, many businesses find it challenging to...
Offshore outsourcing can provide cost savings but comes with plenty of challenges while nearshore outsourcing delivers the same savings and better results. Outsourcing is a widely practiced staffing method that can help businesses save on costs. If you’re looking into...
What is the tradeoff between in-house vs. outsourcing for software development? Is it better to outsource onshore or offshore? Here’s what to consider. Software development walks a notoriously fine line between profitability and bloat. It’s crucial to keep the...
What does customer service at scale even look like? Find out how The Functionary delivered fast results for a client in this case study. The Client When COVID-19 cases began to peak in the spring of 2020, a state agency needed a way to provide comprehensive assistance...
Discover the key indicators that you need a new, more strategic approach to meeting customer needs and keeping your business on track. Knowing if and when you need to outsource can be like throwing a dart in the dark. If you outsource too soon, you risk higher...
Traditional outsourcing comes with some concerns, but nearshore staff augmentation gives you the benefits of outsourcing without the headaches. So, you’d like to add to your workforce and are considering outsourcing, but you’ve heard horror stories about it. You’ve...